Whitemud West Incident Complaint Information & Form 2023- 2024


Whitemud West Incident and Maltreatment Process

When an incident within the team occurs, please follow the Escalation and Resolution Process below prior to submitting an online complaint to Whitemud West Hockey Association. WWHA’s goal is to address all issues within a timely and respectable matter.

Incidents may include:

  • Unsportsmanlike conduct within a team resulting in disrespectful, offensive, abusive, racist or sexist comments or behaviour directed towards others, including but not limited to peers, opponents, players, parents, coaches, officials, managers, trainers, administrators, spectators and sponsors.
  • Coaching code of conduct offensive behaviour towards players or parents.


Significant issue reporting process:

When an issue occurs, and a party has a resulting complaint to make or an issue to be resolved, they are asked to wait 24 hours, then put the issue in writing and submit it to WWHA. The goal is to bring about change in negative attitudes and behaviours; all issues will be dealt with in the spirit of shared mutual respect.

  • Complaints will be handled in a timely, sensitive, and confidential manner.
  • There will be no tolerance of reprisals against any party to a complaint.
  • The names of the parties and the circumstances of the complaint will be kept confidential to the public or unrelated parties, except where disclosure is necessary for the purpose of investigation or taking disciplinary measures.
  • WWHA will accept anonymous complaints. This may limit the scope of the investigation.
  • Minor incidents may be dealt with informally, taking a constructive, collaborative approach with all parties involved.

Examples of significant issues:

  • Any issues not being resolved at team level and require the Discipline Committees involvement.
  • Any Maltreatment, Bullying and Harassment Allegations.
    • Including but not limited to discrimination, verbal taunts, insults or intimidation based on discriminatory grounds (race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability or language).

Allegations received will be forwarded to the required parties to determine if a formal investigation needs to take place. Allegations that are substantiated through investigation will be considered for suspensions and/or sanctions and will be sent to Hockey Alberta for formal investigation.

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  • The team liaison is responsible for the communication within the team and to address issues and complaints at team level.
  • The Category Directors are responsible for addressing issues that do not get resolved within the team.
  • For issues that get brought to the Executive VP’s attention, require the Discipline Committee to be involved. The Discipline committee involves the Category Director, relevant VP Executive member (s) and Discipline Director.
  • The decision from the Discipline Committee will be final.